Privacy Policy

ALL BAY INSULATION & HVAC, INC. (dba All Bay Insulation & HVAC, “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you contact us or use our services, we may collect:

• Full name
• Phone number
• Email address
• Property address
• Type of service requested
• Appointment preferences
• Payment information (when applicable)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

1.3 Information from Communications

When you contact us by phone or through our AI assistant, we may collect:

• Call recordings and transcripts
• Service inquiries
• Feedback and correspondence

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Respond to your inquiries and requests
• Schedule and confirm appointments
• Provide requested services
• Send appointment reminders and service updates
• Process payments
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and unauthorized activity

3. HOW WE SHARE YOUR INFORMATION

We may share your information with:

3.1 Service Providers

Third parties who perform services on our behalf, such as payment processors, scheduling software, and communication platforms.

3.2 Business Partners

Manufacturers and suppliers related to the products we install (e.g., Carrier, Owens Corning) for warranty registration purposes.

3.3 Legal Requirements

When required by law, court order, or governmental authority, or to protect our rights, property, or safety.

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Call recordings are retained for quality assurance purposes and deleted according to our retention schedule.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You may request access to the personal information we hold about you and request corrections to any inaccurate information.

7.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7.3 Opt-Out of Communications

You may opt out of marketing communications at any time by:

• Replying STOP to any text message
• Clicking “unsubscribe” in any marketing email
• Contacting us directly

7.4 Do Not Track

Our website does not currently respond to “Do Not Track” browser signals.

8. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

8.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you.

8.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

8.3 Right to Opt-Out of Sale/Sharing

We do not sell or share your personal information for cross-context behavioral advertising.

8.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

8.5 Submitting Requests

To exercise your California privacy rights, contact us at:

• Phone: 650-525-2740
• Email: Bayventcleaning@gmail.com

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

9. CHILDREN’S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: