Terms and Conditions

Last Updated: January 2025

Welcome to ALL BAY INSULATION & HVAC, INC. (dba All Bay Insulation & HVAC). By accessing our website, submitting a contact form, scheduling an appointment, or using our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. ACCEPTANCE OF TERMS

By using our website or services, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement. If you do not agree to these Terms, please do not use our services.

2. SERVICES

All Bay Insulation & HVAC provides insulation, HVAC installation, air duct cleaning, rodent proofing, and related home performance services to residential and commercial properties in the San Francisco Bay Area.

• 2.1 Free Inspections: We offer free on-site inspections to assess your property's needs. Scheduling an inspection does not obligate you to purchase any services.
• 2.2 Estimates and Quotes: All estimates are based on the information available at the time of inspection. Final pricing may vary if additional work is required or conditions differ from initial observations.
• 2.3 Service Area: We serve Santa Clara County, Alameda County, Contra Costa County, San Mateo County, San Francisco County, and Marin County. Service availability may vary by location.

3. CONSENT TO COMMUNICATIONS & SMS TERMS (A2P 10DLC COMPLIANCE)

3.1 By providing your phone number and submitting a form on our website, you expressly consent to receive non-automated and automated communications from ALL BAY INSULATION & HVAC, INC., including:

• Phone calls, including automated, pre-recorded, or AI-generated voice calls
• SMS/text messages regarding appointments, service requests, quotes, and account updates
• Appointment reminders, confirmations, and dispatch updates
• Customer service updates and account notifications

3.2 Message & Data Rates: Standard message and data rates may apply. Message frequency may vary based on your interactions with us and requested services.

3.3 Opt-Out & Support Instructions: You may opt out of SMS communications at any time. Reply STOP to any text message to immediately unsubscribe. For assistance or support, reply HELP or contact us directly at 650-525-2740.

3.4 Privacy & Non-Sharing Safeguard: Mobile phone numbers, opt-in consent data, and text messaging originator details will NOT be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes under any circumstances.

3.5 Optional Consent: Providing consent to receive SMS communications is strictly voluntary and is NOT a condition of purchasing any goods or services from ALL BAY INSULATION & HVAC, INC.

3.6 Carrier Liability Disclaimer: Telecommunications carriers (including T-Mobile, AT&T, Verizon, and other wireless service providers) are not liable for delayed, misdirected, or undelivered messages.

4. AI-POWERED COMMUNICATIONS

• 4.1 We use AI-powered voice technology to assist with customer inquiries and appointment scheduling.
• 4.2 When you contact us, you may interact with an AI virtual assistant that can: answer questions about our services, provide information and pricing ranges, schedule appointments on your behalf, and collect necessary information (name, address, contact details).
• 4.3 All calls may be recorded for quality assurance and training purposes.
• 4.4 You may request to speak with a human representative at any time.

5. APPOINTMENTS AND SCHEDULING

• 5.1 Appointment times are subject to availability and will be confirmed by a team member.
• 5.2 We appreciate at least 24 hours notice for cancellations or rescheduling.
• 5.3 If you need to cancel or reschedule, please contact us at 650-525-2740.
• 5.4 We reserve the right to reschedule appointments due to weather, emergencies, or other unforeseen circumstances.

6. PAYMENT TERMS

• 6.1 Payment terms will be provided in writing before work begins.
• 6.2 We accept various payment methods including cash, check, and major credit cards.
• 6.3 Financing options may be available for qualifying customers.

7. WARRANTIES AND GUARANTEES

• 7.1 Warranty terms vary by service and product. Specific warranty information will be provided at the time of service.
• 7.2 Manufacturer warranties apply to products we install (e.g., Carrier HVAC systems, Owens Corning insulation).
• 7.3 Our workmanship is backed by our commitment to quality and customer satisfaction.

8. LIMITATION OF LIABILITY

• 8.1 All Bay Insulation & HVAC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
• 8.2 Our total liability shall not exceed the amount paid for the specific service in question.
• 8.3 We are not responsible for pre-existing conditions, code violations, or issues beyond the scope of contracted work.

9. INTELLECTUAL PROPERTY

All content on our website, including text, images, logos, and graphics, is the property of All Bay Insulation & HVAC and protected by applicable intellectual property laws.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

11. DISPUTE RESOLUTION

Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with California law.

12. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

13. GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

14. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

CONTACT INFORMATION